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saguilar2012's avatar
saguilar2012
Explorer | Level 3
7 years ago
Solved

Some of my files show up as zero bytes

When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being s...
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  • Jay's avatar
    Jay
    7 years ago
    If it is still syncing, then it means that it isn’t up to date yet.
     
    I’d recommend waiting until all your files have finished syncing before attempting to open those files.
     
    If it doesn’t stop syncing, try an advanced reinstall of the app to see if this resolves the issue.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey elainemorrison, sorry to jump in here, but could you clarify how exactly you're attaching the file in the first place? 

 

Are you ensuring that the file is locally available to your computer first by making it available offline?

 

Also, have you considered using the Gmail add-on as an alternative way to achieve what you had in mind?

elainemorrison's avatar
elainemorrison
Explorer | Level 3
4 years ago

Hi Walter I used to be able to take photos and drag them from finder to emails or Shopify.  Ever since I did a Mac update earlier this year it stopped working and shows as zero bytes.  I've asked and asked and asked and asked and no one at Dropbox seems to know what I'm talking about or what to do.

 

I downloaded the photos from my photographer to Dropbox.  All was fine for months and then after the update, I'm not able to access them in an easy fashion.  And no one has an answer...

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