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saguilar2012's avatar
saguilar2012
Explorer | Level 3
7 years ago
Solved

Some of my files show up as zero bytes

When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being s...
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  • Jay's avatar
    Jay
    7 years ago
    If it is still syncing, then it means that it isn’t up to date yet.
     
    I’d recommend waiting until all your files have finished syncing before attempting to open those files.
     
    If it doesn’t stop syncing, try an advanced reinstall of the app to see if this resolves the issue.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi elainemorrison, when you right click a file in your Dropbox folder while the Dropbox desktop application is running, you should see different options there.

 

Could you attach a screenshot showing these options in order to assist you further?

elainemorrison's avatar
elainemorrison
Explorer | Level 3
4 years ago

Hi Jay When I go to Dropbox on my desktop and go to the folder I can check a box next to the folder or there are three dots at the far right and when I click on those it gives me options: 

 

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