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saguilar2012's avatar
saguilar2012
Explorer | Level 3
7 years ago
Solved

Some of my files show up as zero bytes

When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being s...
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  • Jay's avatar
    Jay
    7 years ago
    If it is still syncing, then it means that it isn’t up to date yet.
     
    I’d recommend waiting until all your files have finished syncing before attempting to open those files.
     
    If it doesn’t stop syncing, try an advanced reinstall of the app to see if this resolves the issue.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

You're viewing the Dropbox site, and not the Dropbox folder on the desktop machine. 

 

You need to right click files and folders in the Dropbox folder in Finder/Explorer.

elainemorrison's avatar
elainemorrison
Explorer | Level 3
4 years ago

Jay they say zero bytes.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi elainemorrison, can you send me some more screenshots, of what you see when you right click on a file, or folder locally from your Dropbox folder in the device? 

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