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Some of my files show up as zero bytes
When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being s...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the clarification mossa
Could you also clarify the exact OS version of your device(s) and the version and status of the desktop app as shown in your system tray/menu bar?
If you could also attach a screenshot of how the files look on your end so check their syncing icons, I'd appreciate it.
Hi Everyone,
I've read this entire thread and am having similar issues. I'd like to weigh in here. I'm on a Mac running Ventura 13.4. This is a new computer and I set up the DropBox Desktop App for Mac. I'm seeing that all of my files are 0 bytes as others on this thread have mentioned. I believe this is normal behavior when Dropbox Desktop is set for "Online-Only" which is meant to save disk space but as you can see below, I have it set to "Available Offline".
More Information
1. In Dropbox Desktop, I set the Storage to "Available Offline"
2. Most of the files show a cloud icon with zero bytes.
It seems to me that this is a bug in the Dropbox Desktop not honoring the flag in step #1. As many others have mentioned, this is new behavior as I've been using Dropbox for many years. I'm surprised that a solution hasn't emerged yet from the Dropbox team.
I sort of gave up on this, but given that Dropbox has _actually lost data_, the one thing I pay them not to do, I feel like I can't let it go.
The text-based documents that Dropbox has zeroed out ARE recoverable, albeit only with a technical solution. The contents are still indexed in search. For example, I have a text document that is ~2kb of solid zeroes when I open it in a text editor. It should never look like that, because it's a .txt file, and always has been. But when I search the web interface, the file shows up, because the indexed content in search contains the word bronze, even though the present-day file doesn't. If there was a way to download the whole search-indexed text content of all of the files in my Dropbox, what would undo at least the text file data loss caused by this bug.
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