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Some of my files show up as zero bytes
When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being s...
I updated my dropbox, it's now under locations on my mac.
Dropbox says the synching is complete. I have none of the images i used to have in dropbox. This is a HUGE problem. where are they?
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi nancysmith_design, are you certain you're signed into the same account? Do you see the files on the Dropbox site?
Hi,
Iâm experiencing a similar issue. I use a university account to back up and sync a folder on my laptop, and my account was accidentally suspended by the administrator. After the suspension, all my backup files were removed locally. Although the administrator restored my account immediately, the files were not automatically restored. Now, I have to use the Dropbox app to sync and download everything again.
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Even after it says "everything is up to date," all my files appear in their original locations as zero-byte placeholders, and each file only downloads fully when clicked. I have over 200,000 files, so manually clicking each one isnât practical. Is there a way to resolve this?
Thank you!
- Jay
Hi cjing1, have you tried marking the entire folders as available offline instead of each individual file?
I made all folders checked and updated. But all files are still zero bytes unless I click it and it will start downloading from Dropbox. However, I have thousands of files, it is impossible to go over each folder and click on it....
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