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Some of my files show up as zero bytes
When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being s...
Hi,
Iām experiencing a similar issue. I use a university account to back up and sync a folder on my laptop, and my account was accidentally suspended by the administrator. After the suspension, all my backup files were removed locally. Although the administrator restored my account immediately, the files were not automatically restored. Now, I have to use the Dropbox app to sync and download everything again.
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Even after it says "everything is up to date," all my files appear in their original locations as zero-byte placeholders, and each file only downloads fully when clicked. I have over 200,000 files, so manually clicking each one isnāt practical. Is there a way to resolve this?
Thank you!
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi cjing1, have you tried marking the entire folders as available offline instead of each individual file?
I made all folders checked and updated. But all files are still zero bytes unless I click it and it will start downloading from Dropbox. However, I have thousands of files, it is impossible to go over each folder and click on it....
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