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saguilar2012's avatar
saguilar2012
Explorer | Level 3
7 years ago
Solved

Some of my files show up as zero bytes

When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being s...
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  • Jay's avatar
    Jay
    7 years ago
    If it is still syncing, then it means that it isn’t up to date yet.
     
    I’d recommend waiting until all your files have finished syncing before attempting to open those files.
     
    If it doesn’t stop syncing, try an advanced reinstall of the app to see if this resolves the issue.
robromijnders's avatar
robromijnders
New member | Level 2
2 years ago

Hey, it's 2024 and I still have this issue. When will this be fixed?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey robromijnders, can you send me a few more details on this? Do your files appear as 0 bytes across all devices and Dropbox platforms? 

What type of files are you having this issue with and when did the issue start for you?

  • robromijnders's avatar
    robromijnders
    New member | Level 2
    2 years ago

    Sorry, issue is fixed, but it took me ten minutes to figure out that there's an GUI option to make appear files as though they are local but they actually aren't. might be worth to improve that

  • Roga41's avatar
    Roga41
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi Nancy, Is this what they are trying to find out : 

    Hope this helps . 

    • cjing1's avatar
      cjing1
      Explorer | Level 3
      11 months ago

      Hi Roga, may I ask where I can find this setting? Thanks. I am facing similar issues.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 months ago

        Hi cjing1, you can find this setting on the Dropbox site under this link.

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