Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Babycog's avatar
Babycog
Explorer | Level 4
2 years ago
Solved

"Sorry. Photos can't open this file because the format is currently unsupported..."

  I am not able to open the hundreds of photos in my Dropbox. I get the following message: "Sorry. Photos can't open this file because the format is currently unsupported, or the file is corrupte...
desktop
Error Messages
View
  • Hannah's avatar
    Hannah
    2 years ago

    Hey Babycog, sorry to jump in here.

     

    The thing is that if you're using Dropbox, it's not advised to use other backup services to back up the same files, especially the Dropbox folder.

     

    Can you temporarily disable Carbonite, to see if the Dropbox sync icons appear?

     

    Because with the Carbonite icon there, we have no way of checking the Dropbox sync status of the files.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Babycog, sorry to jump in here.

 

The thing is that if you're using Dropbox, it's not advised to use other backup services to back up the same files, especially the Dropbox folder.

 

Can you temporarily disable Carbonite, to see if the Dropbox sync icons appear?

 

Because with the Carbonite icon there, we have no way of checking the Dropbox sync status of the files.

Babycog's avatar
Babycog
Explorer | Level 4
2 years ago

I disables Carbonite as suggested, and I was able to open photos again. The odd thing is, I've had Carbonite for years, and I was always able to open Dropbox photos before this recent inability.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!