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dylanroscover's avatar
dylanroscover
Helpful | Level 6
6 years ago

Sparsebundle corrupted via sync; no longer able to open

For those unfamiliar, Sparsebundle is an encrypted disk image format by Apple that can grow or shrink it's file size depending on it's contents. It appears as a disk image in macOS; in reality it's a...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi dylanroscover; thanks for posting on our Community and happy Monday!

 

I'm sorry to hear about this and I'd really like to help as much as possible. 

 

To directly get to the chase, you should be able to use our Rewind feature for folders in your Dropbox account as many times as you wish. 

 

While we're at it, note that I've also passed your comments onto your existing ticket so that we have all the relevant information under one place. I also bumped its priority so you should be hearing from our experts soon. 

 

I hope this helps to a certain extent Dylan. Please let me know if you have any other questions. 

dylanroscover's avatar
dylanroscover
Helpful | Level 6
6 years ago

I just tried running Dropbox Rewind and received the following error:

"Couldn't rewind this folder. Try again or let us help"

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for the follow up, Dylan.

     

    I'm not sure if this is the case, but this error could be due to the folder's size or amount of files that the folder contains. 

     

    In any case, I've found your existing ticket on our system and passed your comments there while also giving a bump to the ticket's priority so you should be hearing from an expert soon.

     

    Let me know if there's anything else I can assist with in the meantime. 

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