Forum Discussion

Orenda's avatar
Orenda
Explorer | Level 3
5 years ago

Suddenly can't drag and drop anymore

So I updated to the latest Dropbox app version on my Ipad Pro 2021 (which also is updated to the latest iOS version) and now I suddenly can't drag and drop any files anymore from my Dropbox app into other programs. I changed nothing in my settings and it was working perfectly until the updates hit.

 

I do not get any messages, I try to drag the file from the Dropbox app to my Procreate canvas and nothing happens (it used to say "importing" and then it imported the file I dragged in).

 

Is there any fix for this?

 

 

16 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey Orenda, sorry to be jumping in here, but could you try disabling Dropbox as a location in your Files app and re-enabling it anew?

    Let me know if that helps improve matters. 
  • Orenda's avatar
    Orenda
    Explorer | Level 3
    5 years ago

    Hi Walter! Thanks for the suggestion, I found that one somewhere else online, so I tried that but it didn't help 😞

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Sorry to hear this persists Orenda

    May I reach out via email to have a better look internally?
  • Orenda's avatar
    Orenda
    Explorer | Level 3
    5 years ago

    Yes, of course!

     

    Yesterday I fully reset my iPad (I don't store much on it, so I thought I could give it a try). I removed all apps, tried to disconnect the iCloud as much as possible (I don't use it and I'm starting to think that it's a forced connection of sorts that is causing this problem). Then I re-installed the apps Dropbox and Procreate and tried again. The drag and drop still failed, and importing/inserting a file from Dropbox into my Procreate gave me the error message of "file name "filename.jpg.icloud is invalid". So the full reset of my iPad didn't work either.... 😞

     

    I re-installed the Documents by Readdle app and from there, the drag and drop from my Dropbox folder does still work fine! This is a total mystery to me. I just want the Dropbox app to work, and want to be able to import files (either by drag and drop or by "normal" import a file function) because the Readdle app is fine but it takes a long while to load previews of my picture files, whereas the Dropbox app almost immediately loads the previews of the files when I open the folders to see what's inside, which is much better.

     

    I hope I'm giving enough information, but please do email me if needed!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for all the additional information Orenda - most appreciated!

    I've just sent you an email so that we can investigate further.

    Please have a look at your inbox and we'll take it from there.
  • Orenda's avatar
    Orenda
    Explorer | Level 3
    5 years ago

    Thank you! I just replied 🙂

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