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Lordnine's avatar
Lordnine
Helpful | Level 6
2 years ago
Solved

Suddenly slow upload speeds

As of today, I am getting incredibly slow upload speeds. It is currently maxing out at about 50kb/s and most of the time it is lower. I typically get 5+mb/s.

 

Nothing on my end has changed and it was working fine just a few days ago. I’ve already seen multiple help threads talking about bandwidth limits but I have my account set to unlimited. Problem is consistent whether I use the desktop app or web browser.

 

Any suggestions? Most of the other threads I can find are from a year or more ago and don’t end in conclusive fixes.

desktop
sync
upload
Web
  • Lordnine's avatar
    Lordnine
    2 years ago

    I just want to update that I found a solution after being given a suggestion elsewhere as it might help others. I was told to delete my Killer Ethernet Performance Driver Suite as apparently they are known to act up.  Doing so immediately fixed the problem. I am back to almost instant upload speeds.

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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Lordnine, sorry to hear about this.

     

    Could you reboot your computer and internet router and let us know if it helped improve matters at all?

     

    If not, could you clarify your device's OS version and the version of the desktop app you're using there?

     

    Any additional information is more than welcome!

    • Lordnine's avatar
      Lordnine
      Helpful | Level 6
      2 years ago

      I have tried rebooting both computer and router but no success. I tried uploading a file to my Google drive and it took about 15 seconds. Dropbox is telling me the same file will take about 40 hours to upload.

      The App is 184.4.6543. My OS is Windows 11 Home.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        I see, thanks for the additional information Lordnine 

         

        Could you update to the latest version of the app from this page directly and let me know how it goes? 

  • wrough's avatar
    wrough
    New member | Level 1
    3 months ago

    Was having same problem,,, ridiculously slow upload and download. Hours and Hours.

    Solution is really simple and has to do with DropBox.

    Go to dropbox on your computer, 
    go to your profile,
    preferences,
    network,
    custom bandwidth settings
    and either crank them up, or turn it off completely.
    I chose the latter to turn them off completely and the world is once again as it should be.
    What took multiple hours not takes minutes, as it should be.

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