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carhogg's avatar
carhogg
Helpful | Level 5
2 years ago
Solved

The download button on the website doesn't work

Hi,   When I click this button to download files, nothing happens. How can I confidently make a backup on my hard drive of all files I have on dropbox?   Thanks, Charlie    
Download
Web
  • carhogg's avatar
    carhogg
    2 years ago

    This fixed the problem. I think the limit of 10,000 files or 20 GB was limiting it.  It is not good that no message of explanation came up. More importantly, downloading everything to a hard drive should be a simple single click.

    I was planning to drop dropbox, and I think this lack of functionality that seems obvious to me is making that more likely. I don't feel confident that I can get all my files out reliably.

rbaltman's avatar
rbaltman
Explorer | Level 4
2 years ago

Thanks for your response.  Any file I try to download doesn't work--these are all my files that I uploaded.   It is not a shared link, it is a file that I put there and when I try to download, there is absolutely nothing happening in Safari (my preferred browser).  I tried it on chrome and that worked (so I got my file), but I don't like to use Chrome.  Don't you think it should work in Safari?  Something changed (maybe Apple, but they are a kind of dominant browser so Dropbox should be compatible?).   Or maybe I pressed a wrong button--I need help figuring out what button I pressed.  

 

When I got to the dropbox toolbar app and drag the file to my desktop it works (but it takes it off Dropbox, so I need to make a copy and drag, which is a pain).   But when I choose the little world sphere glyph and it goes to the dropbox website, that's when DOWNLOAD doesn't work.


I attach a screenshot which shows what I am seeing and if want the file at the bottom wow-021... and choose "Download" from the "..." menu, it doesn't work. 


Thanks,
Russ

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

HI rbaltman, could you try using Safari in private browsing mode, without any extensions running, to see if that could be causing the download issue?

  • rbaltman's avatar
    rbaltman
    Explorer | Level 4
    2 years ago

    I need to get home to try it, but I will when I get home tonight--it's my desktop that is acting up.  On Safari at work, it works fine.   But the home one is the problem, I think.

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