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anonymous's avatar
anonymous
11 months ago

"The network connection was lost" error when downloading a link.

I’m trying to download a 28 GB link file sent by a friend and cannot complete saying “Network connection lost” my network is fine. I’m using a MacBook Pro Intel Catalina 10.15.7  
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anonymous's avatar
anonymous
11 months ago

-I have zero extensions installed.

-I just installed the Dropbox desktop app, how i’m supposed to download the file from a link there? All i see is to upload stuff. With smaller files i have no problem downloading. I’m not the only one with this issue downloading large files.

- The computer remains active not sleeping or nothing, the file just always failed at the end.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

  • anonymous's avatar
    anonymous
    11 months ago

    None of that, if that was the cause i wouldn’t be able to download smaller files either. The large files are the problem.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      Are you able to download the file from a different network to see if this helps?

      Otherwise, could you ask the owner of the shared link to create a Dropbox Transfer for you to download the file?

      • anonymous's avatar
        anonymous
        11 months ago

        You guys are just looking for money, your service is garbage I would never use it.

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