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Gunsnrosie's avatar
Gunsnrosie
New member | Level 2
7 years ago
Solved

There was a problem completing this request

I am getting this error today when attempting to open files through desktop browsers as well as via the mobile app. I have tried two different browsers on my laptop (Firefox 64.0 and Chrome 71.0.3578.98, then Firefox again after clearing full history/cache in safe mode), and also the mobile app on iphone. No dice. 

I can't find a similar scenario in the help center here so I'm posting in the hopes that I can get something else to try!

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  • Lusil's avatar
    Lusil
    7 years ago
    Thanks for all your reports, everyone! In order to keep all your concerns collected and to troubleshoot efficiently, your comments concerning this matter were brought together under this thread. 
     
    I just wanted to mention that, as our status page also mentions: all systems operational. Should you experience any further issues with this, please don’t hesitate to get back to us. Cheers! :grin:

34 Replies

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  • kscan's avatar
    kscan
    New member | Level 2
    7 years ago

    Same problem here! Dropbox needs to get on it!

  • Tblimline897666's avatar
    Tblimline897666
    New member | Level 2
    7 years ago
    Does anyone know why files can not be accessed? I keep getting errors for every file I have.
  • mshappee's avatar
    mshappee
    New member | Level 2
    7 years ago

    I was able to email them with the error message and the fact that others in the community are having the same issue. 

     

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for reporting this, everyone!
     
    The team has been informed and are looking into this. You can find more info about this through our status page:
    “Most parts of the Dropbox platform are experiencing an outage. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.”
     
    Thanks in advance for your patience on this!
  • Gunsnrosie's avatar
    Gunsnrosie
    New member | Level 2
    7 years ago

    What I find particularly frustrating is not just that the site is down, that happens on occasion, but that the first resource I found was the "Status Report" page claiming "All Systems Operational/ No Incidents Reported," but this page has no "Report Incident" button! So I came here and see how many others are also posting about this.

    Is there not an "incident report" page or feature around here? I cannot be the only one to find that asinine (Unless I completely missed something that is actually obvious?)

  • R_A_D's avatar
    R_A_D
    New member | Level 2
    7 years ago

    Seems similar, but I'm getting from Windows Explorer from a folder I'm needing to share...

    "Dropbox couldn't complete your request.
    We encountered an unexpected error."

    Not tied to a browser, though I see an issue there as well...

     

    Actually got a chuckle out of the message having written a lot of code ... are errors ever expected?  Usually we fix / handle them if they are.

     

  • ohiostrat's avatar
    ohiostrat
    New member | Level 2
    7 years ago

    I chatted with them they say the system is down

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