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Carola11's avatar
Carola11
Explorer | Level 3
2 years ago

There's a brown box next to my PDF files and I can't access them.

There is a small file box icon next to the PDF file. Never saw this before. None of my PDF files are opening.

The message is " the file cannot be accessed by the system". I am a real estate broker and I NEED these files. Please help!

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    Carola11 wrote:

    I ma sorry, but I ma not that tech savi and do not know how to do that. Are there step by step instructions or a video I could watch to help me. I am 68 yrs old and still working in real estate. Now I need my files and I can not open them. Thank you.

    You need to speak to OneDrive - its their icons, its their software its their program. 

     

    My guess is they need to be re-downloaded from OneDrive first as they are online only. However, that is something you need to ask them for. 

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