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daisy5's avatar
daisy5
Helpful | Level 6
13 days ago
Solved

Orange/Brown file box icon appearing on my Camera Uploads

And I cannot then open the images. This has just started happening as I cannot attach any Dropbox files to my emails when required. This has never happened before. The last thread that discusses this issue is 4 years old and not sure it is still applicable. Hoping its something simple I can rectify. I have used Google photos for as long as I have had Dropbox.

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  • daisy5's avatar
    daisy5
    7 days ago

    Thanks, When I went back to try and quit OneDrive, the problem was no longer visible. I guess that Dropbox and OneDrive were running at the same time. No longer an issue.

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    13 days ago

    Hi daisy5, thanks for bringing this to our attention.

    In general, this could be related to another cloud provider running at the same time, namely OneDrive. 

    Could you try quitting OneDrive entirely and see what icon you see on those files now?

    This will help me to assist further!

    • daisy5's avatar
      daisy5
      Helpful | Level 6
      7 days ago

      Thanks, When I went back to try and quit OneDrive, the problem was no longer visible. I guess that Dropbox and OneDrive were running at the same time. No longer an issue.

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