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Forum Discussion
timbr
4 years agoHelpful | Level 5
This file cannot be previewed because you are offline
Hi,
Since a while, I see this message when trying to view a dropbox link shared by others. I get this on Chrome, on Firefox and on Safari, so this is not a browser specific issue. Here's one exampl...
Hannah
Dropbox Community Moderator
4 years agoHey timbr, sorry to jump in here.
You'd now need to find out which security service/app is causing this.
Do you have any of the services Jay mentioned in his previous message? Maybe you can look through their settings, to see which one's the culprit.
Alternatively, you can temporarily disable them one by one, to find out.
You'd now need to find out which security service/app is causing this.
Do you have any of the services Jay mentioned in his previous message? Maybe you can look through their settings, to see which one's the culprit.
Alternatively, you can temporarily disable them one by one, to find out.
timbr
4 years agoHelpful | Level 5
Hey Hannah,
Out of "proxy, VPN, firewall, security software, or even ISP/router," I can only see the ISP or router causing problems. I have no proxy, no VPN (using a VPN actually solves the problem), no firewall software, nor security software. Since using a VPN solves the problem, does that mean that my router is also not the culprit? Should I then blame the ISP?
- fmy4 years agoExplorer | Level 4
As of this morning, this is the fate of any file I try to access:
I've done the enabling-cookies thing (I use Chrome); nothing.
I'll try restarting my computer and see what happens.
My guess is that someone in Dropbox made some "improvement" that is the polar opposite of progress. Please unimprove things!
- fmy4 years agoExplorer | Level 4
Doing a system restart seems to have repaired this glitch. Fingers crossed that it will stick. I find that more and more websites have become prisoners of developer-inflicted glitches--making the Internet and personal computing harder to use with ease. Such is the lot of the 21st century.
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