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Forum Discussion

timbr's avatar
timbr
Helpful | Level 5
4 years ago

This file cannot be previewed because you are offline

Hi, Since a while, I see this message when trying to view a dropbox link shared by others. I get this on Chrome, on Firefox and on Safari, so this is not a browser specific issue. Here's one exampl...
desktop
Preview
Share
shared links
Web
lindamarea's avatar
lindamarea
Explorer | Level 4
4 years ago

I am also having the same issue and cannot send the files to my clients. 

I've disabled the firewall, the antivirus software, downloaded the app instead of using via the website... nothing and Im getting super desperate. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi lindamarea, how are you today? 

 

How are you trying to preview content? Do you access using the website, or the app?

 

Feel free to also send me a screenshot, so I can have visual. 

 

Thanks!

  • lindamarea's avatar
    lindamarea
    Explorer | Level 4
    4 years ago

    Hi Megan

    via both. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Thanks for the screenshot, lindamarea! 

       

      Have you by any chance tried a different WiFi network, just to notice if the behavior will remain the same? 

      • lindamarea's avatar
        lindamarea
        Explorer | Level 4
        4 years ago
        Hi Megan
        I haven’t tried a different wifi network because we only have the current one. There’s no reason for this to change my Dropbox settings. I am super discouraged by the fact that m also unable to access phone help.
        I have clients waiting on receiving materials and communication with Dropbox to fix this issue is taking days to o or get responses. It’s just not viable as a solution for businesses when there’s no immediate support.
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi lindamarea, could you clarify the exact file types you're experiencing this behavior with? 

       

      Are you able to click the download button to download and view it locally?

      • lindamarea's avatar
        lindamarea
        Explorer | Level 4
        4 years ago
        Hi Jay
        JPEG and mov files - all files.
        I haven’t tried downloading as the problem is my clients receive the above message, as I do, about not being able to preview.

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