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sarah h.13
10 years agoExplorer | Level 4
"This file can't be previewed" Error Message
This morning I started receiving the error message "This file can't be previewed" when I try to view pictures saved in my dropbox account. These are all uploaded by me and span a couple years worth o...
- 9 years ago
This article - https://help.dropbox.com/files-folders/file-types-that-preview- solved my "the file can't be previewed" problem.
Specifically, this:
To preview files on Dropbox using Chrome, make sure that Chrome is not set to Block third-party cookies and site data. You can adjust this setting on Chrome's Content settings page under Cookies.
No problem now viewing on Chrome or Firefox via PC or Mac.
Phew.
jzika
10 years agoNew member | Level 2
Same here. It's Monday after Thanksgiving, and I can't view a single file in my Dropbox account. "This file can't be previewed." These are small .jpeg files and I've changed nothing in my system.
I just wasted an hour searching every forum, help link & trying everything I can think of. I put all my family photos and work photos on Dropbox a few months ago, after much anxiety about exactly this scenario. Otherwise, I love Dropbox.
What gives? Hoping it's a temporary bug that will soon be sorted out. Otherwise -- I'm out of here!
I just wasted an hour searching every forum, help link & trying everything I can think of. I put all my family photos and work photos on Dropbox a few months ago, after much anxiety about exactly this scenario. Otherwise, I love Dropbox.
What gives? Hoping it's a temporary bug that will soon be sorted out. Otherwise -- I'm out of here!
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