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Forum Discussion
PeggyPhillips
8 years agoNew member | Level 2
"This site can't be reached" when accessing the Dropbox site
I am so frustrated with my account today. Four times I have had to verify it is me. When I try to open my "home" or "files" - I cannot see the files. I get a white page with shaded file folders. No words. Won't open. I don't want to read articles on "how to......". Please tell me what is going wrong.
By the way - I have no idea which of your suggested categories pertain to my issue.
Thank you.
- Hi all, we’re currently experiencing issues with some users not accessing the Dropbox site.Our engineers are aware of this issue and are working on it as we speak.We appreciate your patience on this matter.
20 Replies
Replies have been turned off for this discussion
- rrouth44588 years agoNew member | Level 2
When I try to open Dropbox from Safari instead of opening, it sends web address to my download folder. On Chrome it just says theat page is not available. Is Dropbox down?
- michaelh0018 years agoExplorer | Level 4
Hi, I hope this is the right forum as I can't find one dedicated to dropbox.com issues.
A couple of days ago no problems. Today I can no longer navigate around on dropbox.com apart from logging in to my home screen. Every other action just downloads an empty file to my desktop.
E.g. I click on 'Files' on the left of the screen and an empty file 'home.dms' downloads to my desktop. I click on 'Paper' and 'paper.dms' downloads. Click on a folder and 'foldername.dms' downloads. Etc.
What the heck have I done to get this effect? Any help is very much appreciated!
(I'm using OSX High Sierra and Safari 12.0.1)
- Teagueman8 years agoHelpful | Level 7
Same issue for me. Started about 40 minues ago.
- Teagueman8 years agoHelpful | Level 7
Ok, it seems to have fixed itself. weird.
- tplsunrise8 years agoNew member | Level 2
Been using Dropbox for years with no problem on MacBook Pro. Today accepted an invite to new folder Bards Grange. (I had already had access to this folder). Now when I type Dropbox in the menu bar in Safari, it drops some kind of linnk into the Downloads. Why? When clicking on that item it says:
There is no application set to open the document “www.dropbox.com”.
I cannot open Driopbox .
Thought?
- michaelh0018 years agoExplorer | Level 4
Same here. It seems to be working again! Thanks for letting me know.
- Rich8 years ago
Super User II
For those new to the discussion, I've been merging all of your individual posts into this thread. Please see Jay's response above for information about the issue.
- MKN8 years agoNew member | Level 2
Exact same problem in both Safari and IE. Clicking any link at all (e.g. "home" "files") was as if I was trying to download the webpage.
Happened when I was on a call with a client who was then not happy about being unable to access the file I sent with a "faulty" link!
Had to scramble to compress and e-mail the files instead.
It's been buggy all afternoon since then, 4xx error, 500 error. Yet somehow the Dropbox stats webpage says it is all fine and dandy with no outages! Guess all of us reporting same errors here don't count.
- Walter8 years ago
Dropbox Community Moderator
Hey there john30 - sorry for the tardy response; are you still having issues with this?
Have you tried other browsers by any chance?
Let me know what you find and we'll take it from there John.
Cheers!
- donaldante7 years agoNew member | Level 2
The 'This site can't be reached' error message could happen on Windows 8, Windows 10, Linux, Chrome OS or Android devices. No matter why Chrome browser shows this message, but it needs to fix permanently. Here are some possible solutions, these solutions will try to minimize or remove the error completely and takes you to your desired website in your Chrome browser.
Clear browser cache, history and cookies
Reset Chrome browser settings
Reset Wi-Fi Modem
Restart DNS client
Reset the Chrome profile Sync
Remove browser extension from Chrome
Scan your device for malware
Reinstall Chrome
Install another web browser
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