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PeggyPhillips's avatar
PeggyPhillips
New member | Level 2
8 years ago
Solved

"This site can't be reached" when accessing the Dropbox site

I am so frustrated with my account today.  Four times I have had to verify it is me.  When I try to open my "home" or "files" - I cannot see the files.  I get a white page with shaded file folders.  No words.  Won't open.  I don't want to read articles on "how to......".  Please tell me what is going wrong.

By the way - I have no idea which of your suggested categories pertain to my issue.

Thank you.

  • Jay's avatar
    Jay
    8 years ago
    Hi all, we’re currently experiencing issues with some users not accessing the Dropbox site. 
     
    Our engineers are aware of this issue and are working on it as we speak.
     
    We appreciate your patience on this matter.

20 Replies

Replies have been turned off for this discussion
  • rrouth4458's avatar
    rrouth4458
    New member | Level 2
    8 years ago

    When I try to open Dropbox from Safari instead of opening, it sends web address to my download folder. On Chrome it just says theat page is not available. Is Dropbox down?

  • michaelh001's avatar
    michaelh001
    Explorer | Level 4
    8 years ago

    Hi, I hope this is the right forum as I can't find one dedicated to dropbox.com issues.

    A couple of days ago no problems. Today I can no longer navigate around on dropbox.com apart from logging in to my home screen.  Every other action just downloads an empty file to my desktop.

    E.g. I click on 'Files' on the left of the screen and an empty file 'home.dms' downloads to my desktop.  I click on 'Paper' and 'paper.dms' downloads. Click on a folder and 'foldername.dms' downloads.  Etc.

    What the heck have I done to get this effect?  Any help is very much appreciated!

    (I'm using OSX High Sierra and Safari 12.0.1)

     

  • Teagueman's avatar
    Teagueman
    Helpful | Level 7
    8 years ago

    Same issue for me.  Started about 40 minues ago.

  • Teagueman's avatar
    Teagueman
    Helpful | Level 7
    8 years ago

    Ok, it seems to have fixed itself.  weird.

  • tplsunrise's avatar
    tplsunrise
    New member | Level 2
    8 years ago

    Been using Dropbox for years with no problem on MacBook Pro.  Today accepted an invite to new folder Bards Grange.  (I had already had access to this folder).  Now when I type Dropbox in the menu bar in Safari, it drops some kind of linnk into the Downloads.  Why?  When clicking on  that item it says: 

    There is no application set to open the document “www.dropbox.com”.

    I cannot open Driopbox .

    Thought?

  • michaelh001's avatar
    michaelh001
    Explorer | Level 4
    8 years ago

    Same here. It seems to be working again!  Thanks for letting me know.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    8 years ago

    For those new to the discussion, I've been merging all of your individual posts into this thread. Please see Jay's response above for information about the issue.

  • MKN's avatar
    MKN
    New member | Level 2
    8 years ago

    Exact same problem in both Safari and IE.  Clicking any link at all (e.g. "home" "files") was as if I was trying to download the webpage.

    Happened when I was on a call with a client who was then not happy about being unable to access the file I sent with a "faulty" link! 

    Had to scramble to compress and e-mail the files instead.   

    It's been buggy all afternoon since then, 4xx error, 500 error.  Yet somehow the Dropbox stats webpage says it is all fine and dandy with no outages!  Guess all of us reporting same errors here don't count.

     

  • donaldante's avatar
    donaldante
    New member | Level 2
    7 years ago

    The 'This site can't be reached' error message could happen on Windows 8, Windows 10, Linux, Chrome OS or Android devices. No matter why Chrome browser shows this message, but it needs to fix permanently. Here are some possible solutions, these solutions will try to minimize or remove the error completely and takes you to your desired website in your Chrome browser.

    Clear browser cache, history and cookies
    Reset Chrome browser settings
    Reset Wi-Fi Modem
    Restart DNS client
    Reset the Chrome profile Sync
    Remove browser extension from Chrome
    Scan your device for malware
    Reinstall Chrome
    Install another web browser



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