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Trying to download a large file (80Gb) from shareable link, but only 39 Gb downloads every time.
Hi all.
I am in desperate need of help with a Dropbox issue. My client is trying to share a 4k large file with me (it's a video file of 90Gb). We both have Essential plans on Dropbox. She has successfully uploaded it at her end and shared the link with me and I can open the link and play it and view it, but when I click to download it just downloads to 39Gb and then stops. I have adequate space on my Mac (it has 240Gb free, of a possibly 495Gb). I have tried in Chrome and Safari, both a number of times. I also have very high speed internet. I am at a total loss as to the issue, has anyone had this before or knows how to solve it? Many thanks.
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Just to elaborate on this - I have followed these steps suggested here - https://help.dropbox.com/delete-restore/cache-folder - and when I did this a few days ago I could see lots of large files there I then deleted, but this time when I try it only shows cache files amounting to 55ish Mb, so not the 140Gb that I'm looking for (as I had 240Gb before I started the sync/download process yesterday.) Thank you!
- Nancy
Dropbox Community Moderator
Hey Sophie, can you follow the steps below and send me a screenshot of what you see?
- Click the Dropbox icon in your menu bar.
- Click your avatar (profile picture or initials).
- Click Manage hard drive space from the dropdown menu to open the tool.
- DBX_Pedro
Community Manager
Hi sophiepajak123,
Sorry to jump in the post. Can you confirm if this issue persists?
We can take it from there.
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