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bigt54uk's avatar
bigt54uk
Explorer | Level 4
6 years ago

Trying to login gives me an error that my email address is invalid?

Hi, I have tried to login on another device but it just says invalid email address, why would that be?

  • Hey there bigt54uk,

    As a first step, could you please clarify if you're trying to sign in through the website, the desktop app, or the mobile app?

    Could you also ensure that you're trying to sign in using the relevant credentials of your account? You can check which email address you've connected your account to from:

    Thanks in advance!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff

    Hey there bigt54uk,

    As a first step, could you please clarify if you're trying to sign in through the website, the desktop app, or the mobile app?

    Could you also ensure that you're trying to sign in using the relevant credentials of your account? You can check which email address you've connected your account to from:

    Thanks in advance!

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff

        Glad to hear that, bigt54uk

        If you have any other questions in the future or you need further assistance with anything, please don't hesitate to give us a shout. 

        In the meantime, have a wonderful day ahead! :sunglasses:

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff

        Hey Datsaxyboi, sorry to hear that you're also having trouble with this. 

        Have you checked by any chance if you're trying to log in with the same credentials as the website and any other connected device? 

        As mentioned previously, you can check which email address is associated with your account on the website from the General tab

        Let me know what you find!

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