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bigt54uk's avatar
bigt54uk
Explorer | Level 4
7 years ago
Solved

Trying to login gives me an error that my email address is invalid?

Hi, I have tried to login on another device but it just says invalid email address, why would that be?
account access
  • Lusil's avatar
    Lusil
    7 years ago

    Hey there bigt54uk,

    As a first step, could you please clarify if you're trying to sign in through the website, the desktop app, or the mobile app?

    Could you also ensure that you're trying to sign in using the relevant credentials of your account? You can check which email address you've connected your account to from:

    Thanks in advance!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey there bigt54uk,

As a first step, could you please clarify if you're trying to sign in through the website, the desktop app, or the mobile app?

Could you also ensure that you're trying to sign in using the relevant credentials of your account? You can check which email address you've connected your account to from:

Thanks in advance!

  • bigt54uk's avatar
    bigt54uk
    Explorer | Level 4
    7 years ago

    It's fine now, I got it working

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Glad to hear that, bigt54uk! 

      If you have any other questions in the future or you need further assistance with anything, please don't hesitate to give us a shout. 

      In the meantime, have a wonderful day ahead! :sunglasses:

  • Datsaxyboi's avatar
    Datsaxyboi
    New member | Level 2
    6 years ago

    My mobile app is doing the same thing 

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Hey Datsaxyboi, sorry to hear that you're also having trouble with this. 

      Have you checked by any chance if you're trying to log in with the same credentials as the website and any other connected device? 

      As mentioned previously, you can check which email address is associated with your account on the website from the General tab. 

      Let me know what you find!

      • Ailduin Magpie's avatar
        Ailduin Magpie
        Explorer | Level 3
        6 years ago

        I am currently having issues logging into my account on Mobile device, despite using the same Gmail as my Desktop and Phone, i keep getting a "Please enter a Vaild email" Message

        Update: Please Disregard this, I've found out what was causing the issue, It seems my phone had issues detecting an update for the mobile App.

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