Forum Discussion

grafikermc's avatar
grafikermc
New member | Level 1
10 months ago

Unresponsive download button in Safari

I cannot download files in the Dropbox web version using the Safari browser. The download button etc. appears but when I click on it, the download process does not start.
Download
Web
grafikermc's avatar
grafikermc
New member | Level 1
10 months ago

I did not receive any email.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey grafikermc - I can see that Megan already opened a ticket for you in our system a little while ago. 

If you're unable to find her message in your email's inbox and/or spam/junk folder, then you might want to reach out to our support team from your end directly.

In any case, please keep us posted. 

  • grafikermc's avatar
    grafikermc
    New member | Level 1
    10 months ago

    Unfortunately, I did not receive the email.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hey grafikermc, can you check if the email has gone to your spam folder?

      If not, please add no-reply@dropbox.com to your email contacts and let us know, so we can send you another email.

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