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Forum Discussion

alecot18's avatar
alecot18
Helpful | Level 5
3 years ago
Solved

Very slow opening files and folder

Hi everyone, I'm using Dropbox (firmware n. 166.3.2831) on my gaming laptop running Windows 11. Everything run smoothly until some days ago, when Dropbox suddenly became very slow when clicking to op...
desktop
windows
  • alecot18's avatar
    alecot18
    3 years ago
     if you have iCloud for Windows installed, try unistalling and re-installing it. In my case, the problem is solved.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey G Pal, thanks for bringing this to our attention. 

 

Can you please let us know your device's exact OS version and the version and status of the Dropbox desktop app installed there as shown in your system tray?

 

Does the issue go away if you quit the desktop app by the way? Do you have any 3rd party apps that could also be monitoring your files as well? 

ray5640's avatar
ray5640
Explorer | Level 4
2 years ago

Walter

 

 

Hardware

CPU 12th Gen Intel(R) Core(TM) i5-1240P 1.70 GHz
RAM 16.0 GB (15.7 GB usable)

 

Windows

Windows 10 Pro
Version 22H2
OS build 19045.3930

 

Dropbox

192.4.4605

 

This is my PC's spec and Dropbox version.

 

I do not even have the iCloud, but suffering the same issue.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi ray5640, there are two issues mentioned in this thread, which one are you experiencing exactly?

     

    If you quit the Dropbox desktop application, are you able to navigate through the Dropbox folder normally?

    • ray5640's avatar
      ray5640
      Explorer | Level 4
      2 years ago

      Jay 

       

      This is the same issue that I am experiencing. I do not have iCloud.

      "Everything run smoothly until some days ago, when Dropbox suddenly became very slow when clicking to open folder or file: it takes MANY seconds (10-15 seconds at least). This causes a huge slowdown in the user experience, I can't even work in these circumstances.
      Of course this is a problem related to the Dropbox folder only, local folders run as smooth as they should.
      How can I fix that? Thanks."

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        If you've tried my previous suggestion and it didn't change the behavior, try contacting the support team directly for further assistance.

    • Glen64's avatar
      Glen64
      Explorer | Level 4
      2 years ago

      Jay

       

      I have this slow folder issue. If i quit the desktop app the PC works as it should. Is there a fix for this?

       

      • Doug R.1's avatar
        Doug R.1
        Helpful | Level 6
        2 years ago
        Not that I’ve discovered yet.

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