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buysschaert's avatar
buysschaert
Explorer | Level 3
3 years ago

very slow viewer on android

Hello, For several months, I have noticed that viewing (not loading) files is extremely slow on my Android phone. When I click on the file (excel for example) that I want to preview, there is a kin...
Android
Mobile
Preview
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi buysschaert, thanks for bringing this to our attention.

 

What version of the Dropbox mobile app are you running, and who Android OS is on your device?

 

This will help me to assist further!

  • buysschaert's avatar
    buysschaert
    Explorer | Level 3
    3 years ago

    its the last version of dropbox 354.2.2

    the android version is 12

     

    thanks

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

      • buysschaert's avatar
        buysschaert
        Explorer | Level 3
        3 years ago

        I'm on a dropbox basic plan. Is it a problem to try your solution ?

  • buysschaert's avatar
    buysschaert
    Explorer | Level 3
    3 years ago

    android version 12

    dropbox version 352.2.2 and 354.2.2

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