Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Katia19's avatar
Katia19
New member | Level 2
3 years ago

Very slow visualisation of photos/movies on Dropbox

Hello, Both in the dropbox app and on my PC, it is extremely slow to see my files (mainly photos). This makes me consider looking for another provider as I want to be able to browse my photos more ...
desktop
Preview
View
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Katia19, thanks for bringing this to our attention.

 

Could you clarify what you mean by the Dropbox app? Is this the website or the mobile app you're referring to?

 

This will help me to assist further!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!