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Deadtree22's avatar
Deadtree22
New member | Level 2
5 years ago

Video download problem - no audio/hissing

I'm trying to download a video that was sent to me. When I preview the video in dropbox the audio plays fine, but when I download the file and play it I just get a loud hissing noise.
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Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Hey Deadtree22!

 

Could you try using an incognito window instead when downloading to see if there's a difference there?

 

Also, did you have the chance to try using another app to play the video as Lusil suggested?

literallysquidink's avatar
literallysquidink
Explorer | Level 3
3 years ago
This has been happening to me for months and nothing has fixed it, none of these solutions have worked please help.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi literallysquidink, I’m sorry to hear you’re having the same issue. 

     

    Are you downloading your files from the Dropbox website or the mobile app? 

     

    Also, is this happening for multiple video files or for a specific one that you’ve downloaded?

    • literallysquidink's avatar
      literallysquidink
      Explorer | Level 3
      3 years ago
      Ive tried both website and app and I've tried multiple different videos on many different occasions!
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for giving that a try!

         

        Do you happen to have the Dropbox desktop app installed on your computer? If yes, can you please check if the video files have the same issue there and also, make a copy outside of the local Dropbox folder? Is the audio of the downloaded copy also distorted? 

         

        I’d like to check if this affects all platforms.

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