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Forum Discussion
Video download problem - no audio/hissing
I'm trying to download a video that was sent to me. When I preview the video in dropbox the audio plays fine, but when I download the file and play it I just get a loud hissing noise.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi literallysquidink, I’m sorry to hear you’re having the same issue.
Are you downloading your files from the Dropbox website or the mobile app?
Also, is this happening for multiple video files or for a specific one that you’ve downloaded?
Ive tried both website and app and I've tried multiple different videos on many different occasions!
- Nancy
Thanks for giving that a try!
Do you happen to have the Dropbox desktop app installed on your computer? If yes, can you please check if the video files have the same issue there and also, make a copy outside of the local Dropbox folder? Is the audio of the downloaded copy also distorted?
I’d like to check if this affects all platforms.
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