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Deadtree22's avatar
Deadtree22
New member | Level 2
5 years ago

Video download problem - no audio/hissing

I'm trying to download a video that was sent to me. When I preview the video in dropbox the audio plays fine, but when I download the file and play it I just get a loud hissing noise.
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literallysquidink's avatar
literallysquidink
Explorer | Level 3
3 years ago
Ive tried both website and app and I've tried multiple different videos on many different occasions!
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for giving that a try!

 

Do you happen to have the Dropbox desktop app installed on your computer? If yes, can you please check if the video files have the same issue there and also, make a copy outside of the local Dropbox folder? Is the audio of the downloaded copy also distorted? 

 

I’d like to check if this affects all platforms.

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