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Thomas D.31's avatar
Thomas D.31
Helpful | Level 6
4 years ago

Video file has no audio after downloading from the Dropbox app

Just recently I have been downloading a video file with Audio but then after downloading the video loses audio and the Dropbox video in server loses audio unless I delete the app and log in again.
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Thomas D.31, I hope it’s alright if l jump in here. 

 

Since the behavior you’re describing is a bit odd indeed, I’d like to open a ticket for you and take a closer look at the issue. 

 

If that’s OK with you, I can message you directly to the email address that’s linked to your Community profile here.

 

Let me know!

Peter Honchaurk's avatar
Peter Honchaurk
Explorer | Level 3
2 years ago

Hi Nancy,

 

I saw your response to Thomas from last August.  Can you help me (my problem can't wait until the M-F availability of the official Chat support.  I have a video saved in the Pictures file on my laptop.  It's 4 minutes long, so I want to email it to people on a Dropbox link.  But the audio, which is the point of this video, was great on the iphone, is sort of pretty good (volume) as saved on my computer, and awful (just about inaudible as uploaded onto Dropbox.  Could you email me and help me fix it (or anyone else who sees this?

 

Peter
[removed]

 

[personal information removed per the Community's Guidelines]

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear about this, Peter Honchaurk.

     

    Can you clarify the file extension of the video in question? 

     

    Also, is the audio distorted no matter the Dropbox platform (website/desktop app/mobile app) you access it from? 

     

    Let me know and we’ll go from there.

    • Peter Honchaurk's avatar
      Peter Honchaurk
      Explorer | Level 3
      2 years ago

      Hi, 
         Thanks.  sorry, I don't know what a file extension is.  And I haven't tried accessing Dropbox except via the website on my laptop.  I've tried vimeo and google Drive now too -- no volume to speak of on anyu of them.  But the volume is decent (not great) on the video when I play it on my computer (it's on Media Player, which seems to be the only thing that plays the birdsong on the video  -- again, decently, not great.  As a fallback, I think I can Zip just the birdsong section and send it as an attachment, but is there a way to allow the recipient to Preview it?  Hate for them to have to download a 42-second video in order to view/hear it -- way too much work and a feeling of cluttering one's computer...

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for sending more details, Peter! When saying file extension, I was referring to the type of the video file (for example, is it .mp4, .avi etc).

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