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Video file has no audio after downloading from the Dropbox app
Just recently I have been downloading a video file with Audio but then after downloading the video loses audio and the Dropbox video in server loses audio unless I delete the app and log in again.
Hi Nancy,
I saw your response to Thomas from last August. Can you help me (my problem can't wait until the M-F availability of the official Chat support. I have a video saved in the Pictures file on my laptop. It's 4 minutes long, so I want to email it to people on a Dropbox link. But the audio, which is the point of this video, was great on the iphone, is sort of pretty good (volume) as saved on my computer, and awful (just about inaudible as uploaded onto Dropbox. Could you email me and help me fix it (or anyone else who sees this?
Peter
[removed]
[personal information removed per the Community's Guidelines]
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorSorry to hear about this, Peter Honchaurk.
Can you clarify the file extension of the video in question?
Also, is the audio distorted no matter the Dropbox platform (website/desktop app/mobile app) you access it from?
Let me know and we’ll go from there.
Hi,
Thanks. sorry, I don't know what a file extension is. And I haven't tried accessing Dropbox except via the website on my laptop. I've tried vimeo and google Drive now too -- no volume to speak of on anyu of them. But the volume is decent (not great) on the video when I play it on my computer (it's on Media Player, which seems to be the only thing that plays the birdsong on the video -- again, decently, not great. As a fallback, I think I can Zip just the birdsong section and send it as an attachment, but is there a way to allow the recipient to Preview it? Hate for them to have to download a 42-second video in order to view/hear it -- way too much work and a feeling of cluttering one's computer...- Nancy
Thanks for sending more details, Peter! When saying file extension, I was referring to the type of the video file (for example, is it .mp4, .avi etc).
Hi Nancy,
Thanks. mp4. And the sound is almost entirely inaudible when I play the Dropbox link on my laptop (pc) but it's fine when I open it in DropbBox on my phone. As I say, in the photos file on my phone it's fine. Playing from my computer it's only decent (not as good as on the phone) when I select it from my files, in Media Player. the birdsong is almost entirely inaudible on any of the links I tried to create (because I wish to share it via email and my email lists are on my computer) on Dropbox, Icloud, OneDrive, Google Drive...
Peter
Can we speak by phone?(and Vimeo)
- Hannah
Hey Peter Honchaurk, have you tried opening the link from a different browser on your PC and playing the file, in case this is a browser issue?
Hi Hannah,
Thanks for the idea -- I just switched to Microsoft Edge (from Chrome) and got the same result.Peter
- Hannah
Thanks for trying that, Peter.
Do you get the same behavior when you play the file locally on your computer, after you download it from the link?
Thank you -- that's interesting. No. The volume is decent (again, not great like on the phone) on the download. Meanwhile I've sent it to a friend who might be able to enhance the sound.
Here's a new issue. He said that when he clicked on the link he wasn't able to play it directly but had to download it to play it (so in the case of this video that might be plus): is this the recipient's experience upon receiving an emailed DropBox link? -- do they always have to download it to play it? I thought I was offering them the easy experience of simply clicking on the link and then clicking on a Start arrow... Perhaps relatedly, is there a way to send them just a clean-looking final version, without the panels of editting tools, etc around it?- Nancy
Hey again, Peter. Your friend should be able to preview the video without downloading it first.
Can you clarify the size of the video on Dropbox?
Also, if you can send me a screenshot of what he sees on his end, that’d be great. You can attach it here with this button:
As for the editing tools, it's not possible to remove those I'm afraid. However, the recipient should have an option to preview the video in full-screen, if they don't want to see them.
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