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Thomas D.31's avatar
Thomas D.31
Helpful | Level 6
4 years ago

Video file has no audio after downloading from the Dropbox app

Just recently I have been downloading a video file with Audio but then after downloading the video loses audio and the Dropbox video in server loses audio unless I delete the app and log in again.
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FRANK 8's avatar
FRANK 8
New member | Level 1
10 months ago

I am facing the same problem as of currently, a few weeks ago, I was able to download videos from the app with audio with no issue, but now all of a sudden, the sound is completely taken away from the video when I watch it in my camera roll, and even effects the video in the dropbox app as well, and apparently this is a common problem for most apps like dropbox... is there a STRAIGHT FORWARD way to fix this problem? I do not know if this is a mobile or computer problem, but I just want to know if there is a direct way to fix this.

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