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Thomas D.31's avatar
Thomas D.31
Helpful | Level 6
4 years ago

Video file has no audio after downloading from the Dropbox app

Just recently I have been downloading a video file with Audio but then after downloading the video loses audio and the Dropbox video in server loses audio unless I delete the app and log in again.
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Thomas D.31's avatar
Thomas D.31
Helpful | Level 6
4 years ago

So it is an .mp4 file which I have save other files numerous times without any problems.  This file while it plays initially with audio.  As soon as you try to export it or download it into an email, save it into a icloud file, or save it directly into my iphone ios the audio is taken out of the file.  When viewing it again in the Dropbox, it plays without audio unless I delete the app and reinstall the app.

FRANK 8's avatar
FRANK 8
New member | Level 1
10 months ago

I am facing this exact same problem

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