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Thomas D.31's avatar
Thomas D.31
Helpful | Level 6
4 years ago

Video file has no audio after downloading from the Dropbox app

Just recently I have been downloading a video file with Audio but then after downloading the video loses audio and the Dropbox video in server loses audio unless I delete the app and log in again.
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Zarnalist's avatar
Zarnalist
New member | Level 2
3 years ago
This happened to me. Does anyone know how to solve
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey Geno28​, let's jump right into this! 

What file type are we talking about? I'm guessing an .mp4, correct?

Also, have you by any chance tried downloading the video using a different browser? Also, is it a file that you have saved in your Dropbox account, or are you accessing it through a shared link?

Let me know more, and we'll take it from there!

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