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Forum Discussion
Video upload quality is bad
Every time I upload a video from my iphone to Dropbox the quality is awful. Although the videos look perfect on my iphone12, once uploaded to my Dropbox, the image is glitchy. The file is glitchy on ...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Larry8369, we appreciate your feedback on this and I'll make sure to pass your comments along to our team.
I would highly suggest that you do clear the Dropbox app's cache, if that's where you're seeing the issue, to see if it helps, but keep in mind that the previews of the files are not necessarily representative of the quality of the actual video.
If you'd like to view your video in its full quality, you can download it either to your phone or your computer.
The same goes for your issue as well, Dylanlauder. I moved your post here, since the issue is pretty similar.
If you're having this issue on our website, I would suggest trying a different browser or to clear your browser's cache, but do keep in mind the above.
Thanks, I just cleared my cache but I’m not sure if it will really fix the problem I’m having. For my specific situation I am sending a folder of videos to a friend. From his side, they are also bad quality and when he saves/downloads them, they are still bad quality.
- Hannah
Thanks for clarifying your way of sharing/uploading the files, Dylan.
If you upload them to your Dropbox, do the previews look okay on your end?
- Thanks for responding. But no they don’t look good on my end. They are the same on both ends. And it’s only after I upload them that they turn poor quality.
- Hannah
Hmm, are you uploading them directly from the SD card?
If you move or copy them to your computer first and then to Dropbox, how do they look?
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