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subed924's avatar
subed924
New member | Level 2
8 years ago
Solved

Video won't download

I always use Premier Pro to produce my videos and I export them straight to my Dropbox. Then, from the app, I download them to my phone. One of the videos, which I've now saved and exported several t...
Download
sync
  • Lusil's avatar
    Lusil
    8 years ago
    Hi there subed924!
     
    Initially, it sounds like you’re trying to preview (instead of downloading) a file type that’s not previewable via the website. In any case, could you please clarify if you don’t see the option to download it?
     
    One way that you should be able to do this is by clicking on the ellipsis (
) that appears on the right-hand side of the file and selecting Download. A second way is by clicking on the file and selecting the option to Download that should be on the top right-hand corner of your screen. 
     
    If you don’t see these options, try switching browsers, using incognito, and ensure that you’re not running any browser extensions.  
     
    Let me know how it goes!
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hi there roseponnekanti, thanks for nudging us on this discussion. 

 

Out of curiosity, have you tried downloading the file from another browser? Do you get the same behavior if you do?

 

Let me know what you find, cheers!

delirious_dave's avatar
delirious_dave
New member | Level 2
6 years ago

Hey, I am still having this problem. I'm an editor and get sent large files to download. When it comes to video files they always stop at 15.1gb (if the file is bigger than that) and the file is'nt viewable. I have plenty of space so that isn't the issue, there is no error message. The last few times I have had to suggest to clients to use annother service instead because it didn't work even if I tried a few times. I'm using a Macbook pro and have tried different browsers, I also tried paying and upgrading my dropbox account but the issues still remains.

 

Cheers Dave

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey delirious_dave, thanks for nudging us on this thread and sorry to hear about your frustration. 

     

    Out of curiosity, are you having trouble downloading specific files or any type of file? 

     

    Also, since you mention that others have tried downloading as well, do they get any error messages or does the download progress bar just freeze? 

     

    Keep us posted!

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