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gu-id's avatar
gu-id
New member | Level 2
2 years ago

Videos are now not playing all the way through

I'm getting "maximum retry limit reached for" message when trying to view videos via the "copy dropbox link" on my content.   Video is only 90 seconds but displays the error message after about 4...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi gu-id, thanks for bringing this to our attention.

 

Just to check, is this only when you're previewing the video in a shared link?

 

Does the the video preview normally when viewing it from your own account while logged in?

 

This will help me to assist further!

gu-id's avatar
gu-id
New member | Level 2
2 years ago

Thx for speedy feedback. No the video does not preview normally when I am logged in, i.e., same error regardless of whether I am logged in or not. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

    • gu-id's avatar
      gu-id
      New member | Level 2
      2 years ago

      No proxies or VPN. I do have a firewall but no rules specific to Dropbox or video playback. Nothing has changed on it since the last time I tried to preview video (and it worked)

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the info, I'd suggest contacting the support team for them to look into this in more detail.

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