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gu-id's avatar
gu-id
New member | Level 2
2 years ago

Videos are now not playing all the way through

I'm getting "maximum retry limit reached for" message when trying to view videos via the "copy dropbox link" on my content.   Video is only 90 seconds but displays the error message after about 4...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

gu-id's avatar
gu-id
New member | Level 2
2 years ago

No proxies or VPN. I do have a firewall but no rules specific to Dropbox or video playback. Nothing has changed on it since the last time I tried to preview video (and it worked)

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info, I'd suggest contacting the support team for them to look into this in more detail.

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