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dsfreedman's avatar
dsfreedman
Explorer | Level 3
4 months ago

Videos not playing correctly offline

I've been a DB user for over 3 years and I've opened, made offline, uploaded, downloaded, etc. videos hundreds of time.   Currently I have a video that's 22GB that when I play it online in any br...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 months ago
dsfreedman wrote:

Currently I have a video that's 22GB that when I play it online in any browser, or in the DB app on my iPhone it plays fine. Once I make it available offline the audio plays but not the video.

If you copy the video out of your local Dropbox folder to another location on your computer, do you have the same issue or does it play fine?

dsfreedman's avatar
dsfreedman
Explorer | Level 3
4 months ago

copying doesn't help.  I've also downloaded it straight from DB online folders.  I already use VLC Player.  These are MP4 - same source as many many other ones... Zoom.  And same account as I've used from before.  No Zoom settings were changed.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey dsfreedman - could you clarify if you're facing this issue on your mobile device or a desktop?

    Have you tried any other media players to see if you can preview the files normally? 

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