Forum Discussion

Tdidi's avatar
Tdidi
New member | Level 2
5 years ago

"waiting for bolt.dropbox.com" message and I cannot download my photos to use?

I keep getting a message when I try to download any of the photos off of my shared dropbox folder. Why? How do I fix it? I need to download some of those photos pretty quickly and am so frustrated. I...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi Tdidi, thanks for bringing this to our attention.

Could you try switching browsers to see if this helps? 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

Keep me updated with any progress.
HRodzPR's avatar
HRodzPR
New member | Level 2
4 years ago

This is very frustrating....I have tried everything on internet several browsers, check on antivirus, blockers, etc and still having issues.   What's going on??

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey HRodzPR, sorry to hear about this.

     

    Could you clarify what actions you are taking when you notice this and, if possible, send us a screenshot so  that we can have a visual too?

    • chadron's avatar
      chadron
      New member | Level 2
      3 years ago

      In 2023,  I have the same problem. bolt.dropbox.com does not respond.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi chadron, could you try switching browsers to see if this helps?

  • sheri9801's avatar
    sheri9801
    Helpful | Level 5
    3 years ago

    SAME!!  So irritating!

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey sheri9801 - could you clear your browser's cache and let us know if you still get the same results?

       

      If so, I'd appreciate a screenshot so that we can have a visual too.

      • sheri9801's avatar
        sheri9801
        Helpful | Level 5
        3 years ago

        Same issue.  I do not have a screenshot because it doesn't do anything.  I get a small pop up that says "waiting for bolt.dropbox.com" then it goes away in about a second and nothing happens.

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