Forum Discussion

DSTech's avatar
DSTech
New member | Level 2
2 years ago

We can't open the PowerPoint file from Dropbox for teams

It’s not just .pptx files; other file types are also having issues. I’ve checked the admin console, and the user has permission for the specific Dropbox folder and also has a Dropbox license. ...
dropbox business
Error Messages
Preview
Third Party Integrations
DSTech's avatar
DSTech
New member | Level 2
2 years ago

Hello Walter,

Thank you for taking the time to check on my issue. The users are using macOS 15 Sequoia. User 1 created a PowerPoint and saved it in a Dropbox folder named 'Team 1.' She then sent the Dropbox link via Outlook email to User 2, so she could check and edit the PowerPoint. When User 2 clicks the link, it opens the PowerPoint file on the Dropbox web interface. She then clicks 'Open in Desktop' to launch the file in the PowerPoint desktop app, and that’s when the error occurs.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Do they get the same results if they download the file to their computer and try to open it locally from there DSTech?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!