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helencpalmer75's avatar
helencpalmer75
Explorer | Level 4
7 years ago
Solved

We're getting a 404 error when trying to open or download files from a team folder. Any ideas?

this issue is happening to me as well - please send a solution!
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Error Messages
  • Lusil's avatar
    Lusil
    7 years ago
    Thanks for getting back to me on this, allison12345, and thanks for posting your query on the Community, HugoStrange. 
     
    In order to better investigate this with you, I’ve sent you both a ticket to the respective email addresses connected to your Community profiles. Please check your inboxes for my latest message and we’ll take it from there. 
     
    Looking forward to hearing back from you!
helencpalmer75's avatar
helencpalmer75
Explorer | Level 4
7 years ago

Hi,  the issue seems to have been resolved - if i click on the three dots the file opens and i can edit it.

 

It still doesnt work when i click on open with, so might be an issue still to investigate

helencpalmer75's avatar
helencpalmer75
Explorer | Level 4
7 years ago

Sorry ignore my last message - if i open the document with the ... this downloads, but changes i make are not stored in dropbox

 

So, stil have the issue of being able to 'open with' and edit files

 

Can you investigate further for me

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    I'm sorry, could you clarify if you have added the files you're trying to edit to your account first? Can you see them within your 'Files' tab on our website? 

    I'm only asking because shared links are by default view only Helen.

    Thanks for your cooperation so far!

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