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helencpalmer75's avatar
helencpalmer75
Explorer | Level 4
7 years ago
Solved

We're getting a 404 error when trying to open or download files from a team folder. Any ideas?

this issue is happening to me as well - please send a solution!
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Error Messages
  • Lusil's avatar
    Lusil
    7 years ago
    Thanks for getting back to me on this, allison12345, and thanks for posting your query on the Community, HugoStrange. 
     
    In order to better investigate this with you, I’ve sent you both a ticket to the respective email addresses connected to your Community profiles. Please check your inboxes for my latest message and we’ll take it from there. 
     
    Looking forward to hearing back from you!
allison12345's avatar
allison12345
Explorer | Level 3
7 years ago

I am also getting this error message when trying to open files from a team folder. Is there a solution for this? 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi there allison12345, 
 
As Walter mentions in their previous reply, please bear in mind that if you’re getting a 404 error when trying to access a shared link, it usually means that the file has been deleted from its Dropbox folder. 
 
In this case, if this was a file in your account, please check to see that it’s still located in your Dropbox (potentially in your deleted files tab) or, if it’s sent by another user/member, please contact them for more info.
 
If I’ve misunderstood your concern, please don’t hesitate to get back to me with any additional details, relevant steps that you take that results in this error, as well as screenshots (without any personal info) so that I have a better understanding of your experience. 
 
Thanks in advance!
  • allison12345's avatar
    allison12345
    Explorer | Level 3
    7 years ago

    Thank you for the reply. I uploaded the document several times and still can't open it. No one else in the shared folder can either. We can't open any files in the shared folder. This is the main shared folder my team uses. 

  • HugoStrange's avatar
    HugoStrange
    New member | Level 2
    7 years ago

    I am having the same issue. Shared folder files mark 404 error when trying to open or download. The file has not been deleted. I uploaded a new one in the shared folder and still can't access it. I have plenty of storage, so that isn't the issue. Entire team is experiencing the same problem when trying to open the file. Please, help. We have had this issue all week.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Thanks for getting back to me on this, allison12345, and thanks for posting your query on the Community, HugoStrange. 
       
      In order to better investigate this with you, I’ve sent you both a ticket to the respective email addresses connected to your Community profiles. Please check your inboxes for my latest message and we’ll take it from there. 
       
      Looking forward to hearing back from you!
      • almcconnell's avatar
        almcconnell
        New member | Level 2
        7 years ago

        I am having this same issue as are others in my shared folder... for numerous files. Please help!

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