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helencpalmer75's avatar
helencpalmer75
Explorer | Level 4
6 years ago
Solved

We're getting a 404 error when trying to open or download files from a team folder. Any ideas?

this issue is happening to me as well - please send a solution!
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Error Messages
  • Lusil's avatar
    Lusil
    6 years ago
    Thanks for getting back to me on this, allison12345, and thanks for posting your query on the Community, HugoStrange. 
     
    In order to better investigate this with you, I’ve sent you both a ticket to the respective email addresses connected to your Community profiles. Please check your inboxes for my latest message and we’ll take it from there. 
     
    Looking forward to hearing back from you!
almcconnell's avatar
almcconnell
New member | Level 2
6 years ago

I am having this same issue as are others in my shared folder... for numerous files. Please help!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey almcconnell, thanks for raising this. 
 
I followed up with a ticket for further steps, so please make sure to check the email associated with your Community account and we’ll take it from there. 
 
Cheers!
  • BettyFordAG's avatar
    BettyFordAG
    New member | Level 2
    6 years ago

    Could you email me the further steps, as well.

    Thank you!

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey BettyFordAG, thanks for posting here on the Community!
       
      I followed up with a ticket so as to further investigate this, so please make sure to check your inbox of the email address associated with your Community profile for my latest message. 
       
      Thanks in advance!
      • Spartanlogistic's avatar
        Spartanlogistic
        New member | Level 2
        6 years ago

        I have the same problem. First 404 now 500 error when I press "open with excel online".. I have been almos one week with this problem... This is not a good service......

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