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helencpalmer75's avatar
helencpalmer75
Explorer | Level 4
7 years ago
Solved

We're getting a 404 error when trying to open or download files from a team folder. Any ideas?

this issue is happening to me as well - please send a solution!

  • Lusil's avatar
    Lusil
    7 years ago
    Thanks for getting back to me on this, allison12345, and thanks for posting your query on the Community, HugoStrange
     
    In order to better investigate this with you, I’ve sent you both a ticket to the respective email addresses connected to your Community profiles. Please check your inboxes for my latest message and we’ll take it from there. 
     
    Looking forward to hearing back from you!

20 Replies

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  • allison12345's avatar
    allison12345
    Explorer | Level 3
    7 years ago

    Thank you for the reply. I uploaded the document several times and still can't open it. No one else in the shared folder can either. We can't open any files in the shared folder. This is the main shared folder my team uses. 

  • HugoStrange's avatar
    HugoStrange
    New member | Level 2
    7 years ago

    I am having the same issue. Shared folder files mark 404 error when trying to open or download. The file has not been deleted. I uploaded a new one in the shared folder and still can't access it. I have plenty of storage, so that isn't the issue. Entire team is experiencing the same problem when trying to open the file. Please, help. We have had this issue all week.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for getting back to me on this, allison12345, and thanks for posting your query on the Community, HugoStrange
     
    In order to better investigate this with you, I’ve sent you both a ticket to the respective email addresses connected to your Community profiles. Please check your inboxes for my latest message and we’ll take it from there. 
     
    Looking forward to hearing back from you!
  • almcconnell's avatar
    almcconnell
    New member | Level 2
    7 years ago

    I am having this same issue as are others in my shared folder... for numerous files. Please help!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey almcconnell, thanks for raising this. 
     
    I followed up with a ticket for further steps, so please make sure to check the email associated with your Community account and we’ll take it from there. 
     
    Cheers!
  • BettyFordAG's avatar
    BettyFordAG
    New member | Level 2
    7 years ago

    Could you email me the further steps, as well.

    Thank you!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey BettyFordAG, thanks for posting here on the Community!
     
    I followed up with a ticket so as to further investigate this, so please make sure to check your inbox of the email address associated with your Community profile for my latest message. 
     
    Thanks in advance!
  • Spartanlogistic's avatar
    Spartanlogistic
    New member | Level 2
    7 years ago

    I have the same problem. First 404 now 500 error when I press "open with excel online".. I have been almos one week with this problem... This is not a good service......

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi there Spartanlogistic, sorry to hear that you’re also having trouble with this. 
     
    I was able to locate your ongoing communication with a member of my team and have passed your comments along to them. 
     
    I can see that they have replied to you via email so please check your inbox for their latest message and don’t hesitate to get back to them with any additional info - they’ll be able to assist you using our internal tools.
     
    Thanks in advance!

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