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Longreef's avatar
Longreef
New member | Level 2
8 years ago
Solved

What's the maximum size you can download from Dropbox?

Can someone advise the max file size for downloading from DropBox Office? i.e. the paid version? 
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  • Jane's avatar
    Jane
    8 years ago
    Hey there (Longreef), I’ll try to address your inquiry as much as I can, though please do let me know if I’m misunderstanding your request in any way. 
     
    You may keep in mind that you can download the contents of an entire Dropbox folder via dropbox.com, as long as both of the following are true:
     
    • The folder is less than 20 GB in total size
    • The folder has fewer than 10,000 total files
    From there, can you let me know what you’d like to ultimately achieve, in order to follow-up with you a bit more closely? Do you wish to download the files you’re creating/ modifying through the Dropbox Office Online integration by any chance? 
     
    Thanks in advance for talking the time to let me know of the specifics in regards to your initial question & I’m looking forward to hearing back from you on this discussion! 
TasGeorg's avatar
TasGeorg
Explorer | Level 3
7 years ago

Why is there such a limitation using the web client for moving folders with large amount of files?

I would like to move some folders from my business acount to a new folder though the web client in order to avoid re-uploading 50gb of data though my desktop client.

I get this error "Too many files, please use desktop application"  which is really really frustrutating.

I decided to use dropbox business in order to be more flexible and limitations like these are just unacceptable. Such features ought to be provided error-free if you want dropbox to be used by professionals.

 

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 years ago

    The limitation is, I believe, 10,000 files. It is there for data integrity reasons. 

    The only other work around is to do the move in smaller chunks. 

    • TasGeorg's avatar
      TasGeorg
      Explorer | Level 3
      7 years ago

      Can you please provide me with a link or faq article about the exact number of files before the limitation takes place?

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hey there (TasGeorg), to elaborate a bit on Mark’s hints, it would be worth noting that there could be an issue unsharing when your folder is particularly large because the operation would take too long to complete over a normal web request. For that reason (& because your data integrity is our main priority), we usually advise utilizing our desktop application for larger file transfers or if you’d like to re-arrange your folder structure. For the time being, I was able to dig a bit deeper on our resources & I can confirm that there’s a 10,000 files limit for file transfers on our website. 
         
        I understand that this may not be ideal to you & I’ve made a brief note of your comments to our specialized technicians for future iterations. I hope that this helps- even slightly- & I’m always here if you’d like to discuss possible workarounds or you’d like to share your thoughts. Thanks for choosing Dropbox & I’m wishing you a lovely Friday ahead! 

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