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benurawesome's avatar
benurawesome
New member | Level 1
9 months ago

When opening a Word doc on the web, its original font appears in bold.

My office shares and edits unlinked docs and I'm then responsible for accepting the edits and uploading the final doc to Dropbox. Recently, I've been unable to upload the doc with it keeping its form...
Error Messages
Microsoft Office
Preview
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Thanks for testing this further! If you try to open the document with the Times New Roman font via Word for the web on another browser/incognito window, do you still get the same error?

benurawesome's avatar
benurawesome
New member | Level 1
9 months ago

yes

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey benurawesome, can you confirm that the font remains the same as it was when uploaded, when you try to download the file from your Dropbox account?

    I have to admit that based on the error message, there seems to be an issue with how Microsoft reads and opens these fonts, so I'm not entirely sure this is coming from our side.

    Have you checked the embedded fonts and specifically changed the restricted fonts, as the error indicates? 

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