When previewing audio files on Dropbox, the playback skips or drops out. Any ideas?

Wow.  This was going on a year ago and now it's back.  This is why I started using WeTransfer, Google Drive, and all these alternate servers.  Why am I paying Dropbox?  Audio is all I do.  Needs to be right on the other end and hassle free.  I wish they would take the resources away from giving out "badges" because we're on here and rectify this.

Here’s my ticket #: 

12588692

Woo I got a badge, shame they can't spend more time and resources on fixing the audio glitch problem. I have actually stopped using Dropbox for sending mp3s and wavs as it's so unreliable. 

Are there any updates on this, or recommended workarounds? My mp4 video preview is un-listenable in Safari, but works fine I Chrome on OS X. Are there other file types that might work? I've tried converting to a .mov but that has the same result. Happy to share the file if it helps debug.

It seems the audio problem has been addressed, though I don't know whether it's related to your problem with video files. That might be worth raising a separate ticket for if it's still happening.

Sorry, how do I raise a ticket? Haven't found how on this site.

I can't believe this is still happening.... I just opened a ticket with support, I really do not want to change provider after so many years!

Hey Barbylucedistelle, sorry to hear you're having issues with this.

Since you've already contacted our support team, could you send us your ticket ID so that we can look it up in our system? 

Hi, here is the ticket number:

Ticket #22644833

Thanks for the ticket ID Barbylucedistelle - I've located it in our system and passed on your comments on.

I can see that a member from the team has already replied to you there, so I'd suggest getting back to them to continue looking into this. 

Let us know if you have anything else to add in the meantime. 

Yeah, I just answered their questions.

It is a funny one as of yesterday it was happening on a desktop browser while today it's "only" happening on my phone. Now, before anyone says the issue is with my iphone speakers, I can tell you that I can reproduce any other sound with no issues whatsoever, I can also reproduce the file on a google drive with no problems. This is just happening when playing those mp4 on dropbox, either via the app itself or a link on the iphone browser.

Thanks for the additional information Barbylucedistelle - much appreciated.

Have you tried clearing the app's cache since you first noticed it by the way?

Yes, I just did, restarted the app and it's still happening.

Did you log out of your account and then back in during the process Barbylucedistelle? 

Is this happening with a single file or is it affecting all of your mp4 files? 

I uninstalled and installed the app again. It is now happening with all mp4 files.

I only noticed because the editor I sent the file to via dropbox flagged it to me yesterday, he texted me asking why the sound was crackling so I went checking in the app on the phone and there it was. I am asking him to try again as I do not have this issue on the desktop, now waiting for him to get back to me.

would be great to have keyboard shortcuts for playing videos on web browser, e.g.

left arrow - skip backward

right arrow - skip forward

I know, left and right arrow is reserved for previous and next file, can be used other keyboard, but these would be logical.

Hi ezimore, let's jump right into this! 

Your comments on our website have been quite helpful, and I will do everything I can to ensure that your voice is heard.

I'll forward your feedback to the appropriate areas so we can continue to improve.

Thanks a bunch!