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Why are my iPhone photos imported as .heic files when uploading them to my Dropbox account?
Why are my photos from iPhone suddenly imported as .heic files to Dropbox?
This only happened this week, say on Tuesday (July 4th). Has never happened before.
Now I cannot see these photos on the desktop version of Dropbox. On the Dropbox app for iPhone, I see the files (with the ending .heic) but I cannot open them and cannot preview them.
What has happened and how do I fix this?
Hi jannep17! My name is DJ and I'm a product manager at Dropbox. If you've updated your Dropbox iOS app to at least version 64.2.2, you will have an option to upload these new .heic photos iOS 11 introduced as .jpg.
If you select at least one .heic photo by tapping the Plus button > Upload Photos, you will see an option to "Save HEIC Photo as" you can choose upload the .heic photo(s) as JPG or HEIC.
If you use automatic camera uploads, you'll see messaging that asks you to choose how you want to save HEIC photos as through this feature. You can select JPG or HEIC.
You can learn more about this in our Help Center: https://help.dropbox.com/photos-videos/ios-formats
Hope this helps!
15 Replies
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- Sanchez
Dropbox Community Moderator
- Thanks, I cannot change this setting on my phone, so I’ll contact Apple.
- I suspect this might have something to do with new photo sizes introduced in iOS 11?
Sounds like a problem for Dropbox to fix, not Apple - This is an IOS 11 beta camera default option. Just change the setting with the camera settings to most compatible and new photos will be encoded into jpg format instead of heic.
Has anyone found a fix for this yet? I desperately need to get access to my photos on my phone but I'm stuck with these useless .heic files on my mac that I can't open.
This doesn't help the photos already on the phone... No way to get them in a usable format on my computer.
- Mark
Super User II
You need to speak to Apple about the Beta FJJ. On your iphone, go to <Camera> setting, sellect <Format> and then sellect <Most Compatible>. The ios11 comes with <High Efficiency> set as default.
Dropbox should update in orther to allow user to use the new HEIF/HEVC format. In the mean time do the above change to see your pics at Dropbox app.
- Sanchez
Sorry, maybe I've missed this, but I'm running ios11 beta and did not know about this option to save as MOST COMPATIBLE. I've taken a slew of photos on vacation and just shared to dropbox and many (but not all) are in HEIC format. Is there any way to convert those to jpegs so my friends can download them?? I understand that the setting should be changed going forward, but what about the ones I have?
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